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 Reply: Matagot:: General:: Re: Horrible customer services...
Posted: Mon, 12 Jan 15:07:28

by arnaud4matagot

Gregthegreat88 wrote:

I just wanted to share my experience with this company here:

I bought a copy of the Kemet new expansion. I noticed that my Baboon miniature doesn't have its head so I created a ticket for a replacement. I wrote that I was willing to pay the cost for shipping, they responded and asked me to pay $10 to get it shipped then I asked when I should be receiving it, they said the warehouse generally processes things within a few working days, but that can fluctuate depending on volume.

It has been 2 months since that last message and I have not received anything yet. I have tried to contact them again, but it seems like they are ignoring my messages...



Hello,

This experience makes no sense to me. I'm very sorry and frustrated for you. Can you share your ticket number? That's the only way to contact us.
Certainly the team have been drowning in tickets over the last couple months made worse by well deserved but porrly timed vacations.


Thank you,
Arnaud.
 New comment on Blog Post Happy Birthday agorski!
Posted: Mon, 12 Jan 14:56:10

by Ugavine

Related Item: RPGG News

Happy birthday 🥳
 Reply: The One Ring (2nd Edition):: News:: Re: Pre-orders Available for 'Hobbit Tales'
Posted: Mon, 12 Jan 14:52:35

by Xelforp

I noticed this hasn't been added to the database - anyone willing to do so? I'm too lazy! 😛

 Reply: General Role-Playing:: Re: QOTD JAN 11: Have you ever seen someone leave an established group for an unusual reason?
Posted: Mon, 12 Jan 14:51:53

by leroy43

Benevolentgamemaster wrote:

We lost a good player because he wanted to "go find a girlfriend" six years ago. AFAIK he's still single.

The problem wasn’t D&D.
 Reply: The Tavern:: Re: Roll the Dice (RPGG Edition)
Posted: Mon, 12 Jan 14:51:29

by GeoffreyB

I've saved GeoffreyB previously rolled d501 = 301 bottles of champaign to drink this new year.
 New comment on Blog Post Happy Birthday agorski!
Posted: Mon, 12 Jan 14:49:20

by GeoffreyB

Related Item: RPGG News

Happy Birthday Art! Have a fun and wonderful day of gaming!
🙂
 GeekList Item: Item for GeekList "Cast of Characters"
Posted: Mon, 12 Jan 14:27:09

by BardicSkaven

An item RPG: Kids on Brooms has been added to the geeklist Cast of Characters
 GeekList: Cast of Characters
Posted: Mon, 12 Jan 14:27:08

by BardicSkaven

A new GeekList has been posted Cast of Characters
 New comment on GeekList Niagara Boardgaming Weekend BGG Scheduler (2026, Niagara Falls, Ontario)
Posted: Mon, 12 Jan 14:18:42

by DaveyJJ

Anyone got anything going first thing Thursday morning? I have that time open and can either host or join into something, thanks.